Skan Support

We aim to acknowledge support requests within two business days.

Get help

Email support@skanitem.com with your organisation name, a contact name, the affected store or warehouse and a short description of the issue. Screenshots and the time the issue occurred are useful. Do not send passwords, recovery codes, API tokens or Shopify access credentials by email.

What we can help with

Support can help with account access, organisation setup, user roles, barcode scanning, products and stock locations, inventory movement, picking, packing, dispatch, fulfilment, invoices and Shopify connection or synchronisation issues.

Shopify connections

In Skan, open Integrations and select Shopify to connect, reconnect or disconnect a store. You must sign in with a Shopify user who is authorised to install and manage the app for that store. Disconnecting stops future synchronisation; your business remains responsible for records already processed in Skan.

Before contacting support

Please confirm the affected user can sign in, the correct organisation and store are selected, and include any error message shown by Skan. For a sync issue, tell us whether it affects products, inventory, orders or fulfilment and provide an example record number where safe to do so.

Privacy and business enquiries

For privacy questions, data requests or general business enquiries, email business@skanitem.com. For day-to-day product help, please use support@skanitem.com.